Refund Policy

1. Advance and Milestone Payments

Most software projects follow advance plus milestone billing, defined in the signed proposal.

2. Cancellation Terms

Cancellation terms depend on completed work, allocated resources and third-party expenses already incurred.

3. Refund Eligibility

Any refund, if applicable, is evaluated based on contractual obligations and completed deliverables.

4. Non-Refundable Components

Consultation, planning, design, licenses, infrastructure and consumed development hours may be non-refundable.

5. Contact for Clarification

For refund or cancellation queries, contact us at connect@hexarotech.com with project details.